Insurance Public joint-stock company "Ingosstrakh" and CraftTalk test scenarios and possibilities of use of GPT in contact center work

2023: Testing of opportunities of use of GPT in contact center Insurance Public joint-stock company "Ingosstrakh" and CraftTalk test scenarios and possibilities of use of GPT in contact center work. About this CraftTalk reported on December 11, 2023. Within realization of strategy of steady developments Insurance Public joint-stock company "Ingosstrakh" develops kliyentotsentrichnost approach, introducing an omnikanalnost and the automated communications for convenience of interaction with the clients. The major principle in creation of communications is that any message should not remain without answer. For the beginning of December, 2023 Insurance Public joint-stock company "Ingosstrakh" for answers...