To subscribers will answer on social networks. Communications operators reduce call centers

Communications operators around the world refuse call centers for support of clients and pass to online consultations on social networks, chats and voice helps, follows from KPMG research. The Russian operators do not hurry to refuse yet habitual channels of interaction with subscribers. To new channels trust not all to category of the population, and, for example, development the concierge services is limited to level of the income...