Development BSS on a grant RFRIT twice will lower load of contact centers

Russian ON on the basis of speech technologies BSS saves Digital2Speech of companies to 50% of working hours of operators, reducing load of contact centers. Tools of a platform allow to control quality of work of staff of call centers and offices, including without involvement of vendor. The system includes speech analytics, voice biometrics and automation of proceeding call-downs. ON allows to create under individual requirements of companies the virtual assistant for remote communication with clients – both the voice assistant, and a chat boat. Virtual assistants understand...