The "Client Service and Communications with Buyers" conference on NEW RETAIL FORUM.Pochta of Russia 2023: new scenarios and cases

Last year became serious test both for buyers, and for retailers. Those Russian brands which could be focused on expansion of presence at all channels of sales, appeared in an undoubted prize. Such companies as GJ, Askona, X5 Group, all Russian marketpleysy show significant growth in sales, advancing the domestic competitors. How changes in consumer preferences and alignment of forces in the market, leaving of part of habitual international brands and growth of presence of the Russian retailers influenced client experience and that in this situation undertook...