PUBLIC JOINT-STOCK COMPANY "ROSTELECOM" scales speech analytics for improvement of client experience

Soderzhaniye2023: Scaling of speech analytics for improvement of client experience 2016: Completion of introduction of Speech Analytics Lab of the Task of the project Course of the Project Result draft of the Note 2023: For improvement of client experience on April 20, 2023 PUBLIC JOINT-STOCK COMPANY "ROSTELECOM" reported scaling of speech analytics that develops application of speech analytics of Group of companies "TSRT" — now technology covers more than 80% of products and 75% of processes of customer service in the majority of macroregions, works more than for 3000 workplaces of call center operators. Conversations of call center operators with...