"Almazergienbank" increases efficiency of contact center with help speech analytics from BSS

2022: Introduction of speech analytics from BSS Almazergienbank (AEB) – the large bank in Sakha (Yakutia) Republic, started using speech analytics from companies BSS. It became continuation of cooperation on introduction of speech solutions of BSS on the basis of the omnikanalny dialogue Digital2Speech platform. company reported BSS about it on August 8, 2022. Earlier in bank the virtual assistant from BSS is started and in August, 2022 there is a work on expansion of subjects and creation of the updated scenarios according to which it can advise clients of AEB. Introducing speech analytics, bank set increase tasks...