The Coffee Like network improved remote service of partners with help ITSM 365

2021: Automation of technical support of the partner Company network Coffee Like automated technical support of a partner network with help ITSM 365 (Naumen Groups). Reorganization of processes of service of coffee points allowed to reduce a closing-time of service demands by 3 times. Naumen company reported about it on January 24, 2022. On the basis of ITSM 365 the uniform environment for processing of addresses from partners of a network is created. The system collects demands for control specialized ON for managements restaurant business IIKO, incidental support, addition of information on new coffee bars. Also in...