Ventra Go! conducted research of contact centers of the largest brands

Ventra Go! Online: the secret call revealed clear advantages of brands In May, 2023 of Ventra Go! Online, center of care of buyers of the Ventra Go platform! conducted research of quality of service of contact centers in more, than 150 of the largest retail networks and online stores. Research was conducted on the Mystery calling method. Employees centers of researches Ventra Go! Online estimated more than 10 000 minutes service level in various channels: ● Phone ● E-mail ● the Web chat ● Messengers ● Social networks ● and others (only 11 digital channels for communication with buyers) Segments...