Artificial intelligence raised for 20% a reshayemost of questions of corporate clients Public joint-stock company "Sberbank Russia"

On February 2 09:27 Public joint-stock company "Sberbank Russia" summed up the results of implementation of projects with use of technologies Artificial intelligence in the contact center for legal entities. Following the results of 2022 introduction of Artificial intelligence in work a chat boat increased quantity of issues of clients resolved at the first address for 20% year by a year. Following the results of 2022 the most popular subjects of the address of corporate clients of Volga region bank Savings Bank of the Russian Federation steel payments and the translations (order extracts, the status of payments), account service, questions according to business cards, self-collection and credits. Technologies Artificial intelligence are applied in work of the contact center...