Penultimate call: in five years of operators will replace robots

@Izvestija
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The pandemic will accelerate process of digitalizations call centers the Majority of staff of the Russian call centers are ready to that in some years will replace them Artificial intelligence. By results of conducted survey, 63% of operators consider that Neural networks will be able to carry out their duties partially, and 13% — that completely. Also there will be it in the next 5–10 years. However experts emphasize that with some tasks in power to consult only to the person — the expert in the field of psychology, education, etc. where the original empathy, instead of its program imitation is necessary. Robots come International...
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Alexander Aleksandrovich Vedyakhin
Last position: Board member, First Deputy Chairman of the board (PJSC Sberbank of Russia)
1
Sitdikov Ramil
Kuznetsov Alexander
Mirakhmedov Abdumalik
PJSC Sberbank of Russia
Main activity:Finance
665
MIPT
Main activity:Science and education
113